This page contains information on the most common queries regarding TaxCalc 2006. Simply click on the links in the contents boxes below to jump to view the answers.
Purchasing & Installing
- Registering with Taxcalc
- Logging in to the Taxcalc website
- What is my Username and Password for the TaxCalc website?
- Downloading your Software
- "Installer" error after downloading, "Corrupted or Incomplete"
Upgrading
- How do I upgrade, check or enter my Licence Key?
- Updates
- How do I update TaxCalc 2006 on a computer that is not connected to the Internet?
- How do I configure my firewall software to allow TaxCalc Updates?
- Internet Explorer Script errors?
- Why do I need to run Windows Update?
Using TaxCalc 2006
- Font size too small?
- Importing from TaxCalc 2005
- Problems with 'Step 3' of the single file import process
- HMRC 2006 PDF Help notes
Printing
- Printing problems?
- To print the 'Forms' version of the company car worksheets
- Brother printer won't print? 'The document could not be printed'
Filing Online
- How can I password protect my 2006 Tax Returns?
- Error: 'Gateway 3000 - Fatal'
- CT600 Corporation Tax. Error: 'Gateway 3000 - Fatal'
Registering with TaxCalc
You will need to register on our website taxcalc.com to purchase TaxCalc products. Our website uses https technology (Verisign-SSL) to secure any information sent between your computer and our website.
Logging in to the Taxcalc website
You will need to login to our website to buy and download TaxCalc, check your account history or change any of your contact details:
- In your web browser, go to taxcalc.com.
- Once the page has loaded click on the "Login" button and you will be taken to the login page.
Our website uses https technology (Verisign-SSL) to secure any information sent between your computer and our website.
What is my Username and Password for the TaxCalc website
If you registered via telephone then you will have been given your username and password over the phone.
Alternatively if you registered via the website you will have used your email address as your username and chosen the password yourself.
If you have forgotten your password and you registered with a valid email address you can use the 'Forgotten password' link on the login page.
Downloading your Software
- Go to the TaxCalc website taxcalc.com and login — you will be taken to the 'My Products' page, which details products you have purchased.
- To start the download, simply click on the blue 'DOWNLOAD 2006 HERE' link next to your TaxCalc 2006 product.
Installer error after downloading, "Corrupted or Incomplete"
If the installation stops and you see a message about a corrupt or incomplete installation, this is probably caused by a "Download Manager" or "Download Accelerator" interfering with the download. Examples for the most common download managers are given below.
AOL users: Start AOL and then open a new Internet Explorer window. Go to taxcalc.com, login and download again, (replace the previous file!)
Tiscali, Lineone & SlipStream users:
- Right click on the 'Green a' in your system tray and click on 'Stop Accelerator'.
- Go to taxcalc.com, login and download again, (replace the previous file!).
- Once the installation is complete, right click on the 'a' again and then 'Start Accelerator'.
How do I upgrade, check or enter my Licence Key?
Note: this process requires that you know your username (registration email address) and password for your account on the TaxCalc website (See the section above if you do not know them).
To upgrade or check your licence key:
- Please update your version of TaxCalc if required, (connect to the internet and from the program, click Tools > TaxCalc Update > Run TaxCalc Update now).
- After installation, stay connected to the internet and check your Licence Key, (from the program, click Help > License).
- A License window will open giving details of your current license.
- If it does not show what you expect or you have purchased an upgrade for your product, click on the 'Enter new key' button and follow the onscreen instructions.
- When prompted, enter your username and password to download your licence key from our License servers.
- To enter your licence key manually, follow the procedure above but click on the 'manually' button.
Updates
Occasionally, as new features are added to TaxCalc 2006 we will issue Taxcalc updates. TaxCalc is by default set to check for any updates each time you start the program.
If you are using a dial up internet connection, you may want to turn this feature off.
To do this in the program click on Tools > TaxCalc Update > TaxCalc Update enabled.
- A 'tick' means that the program will check for updates automatically,
- 'no tick' means that the program will not attempt to use the internet to check for updates automatically.
This feature can be turned 'on' or 'off' repeatedly as required.
At any time, whether you are on broadband or dial up, you can check to see if an update has been released by clicking on Tools > TaxCalc Update > Run TaxCalc Update now. (Dial up users, please connect to the internet first!)
Note: it is recommended that you check for updates, before filing your return to HMRC.
How do I update TaxCalc 2006 on a computer that is not connected to the Internet?
- Make a note of the current version of TaxCalc you are running; from within TaxCalc click on Help > About Taxcalc.
- Next, on a computer that is connected to the internet, browse to the TaxCalc website, click on the 'Login' button.
- Enter your username/email address and password to gain access to your account.
- You will be taken to the 'My Products' page which allows you to check the current release version and, if required, download it.
You should see the version number written in brackets underneath the 'Download 2006 Here' link.
If the version number is different from the one you noted, you will need to update your copy of TaxCalc:
- Click on the 'Download 2006 Here' link and save the .exe file to your preferred medium (memory stick, ZIP drive etc…).
- Once you have moved the file to the computer running TaxCalc, simply double click the file to begin the installation.
All of your data will be retained and there will be no need to re-enter your Licence Key.
How do I configure my firewall software to allow TaxCalc Updates?
Please visit our Firewall page to find instructions for your Firewall software.
Internet Explorer Script errors?
TaxCalc 2006 utilises Microsoft Internet Explorer technology to display the Tax Return on your screen. If your Version of Internet Explorer is not up to date it is possible that you could receive some errors when trying to view or navigate through your Tax Return. In this case please, make sure you have updated your Internet Explorer to the latest version from the Microsoft website www.microsoft.com/ie.
Alternatively, if you have purchased TaxCalc on CD, you will be able to install the latest version from there by clicking the 'Tools' button on the splash screen that appears after inserting the CD ROM in to your CD-ROM drive.
Why do I need to run Windows Update?
Windows Update is a tool that is supplied with all Microsoft operating systems after Windows 95. It allows a user to keep their computer up to date with all of the latest security fixes and Windows bugs that have been found since the original release of the operating system.
These updates are important not only for security reasons but also to rectify bugs that were not addressed in the operating systems initial release. It is highly recommended that you run Windows Update regularly.
To run Windows Update click 'Start' and then 'Windows Update' at the top of the start menu. (XP users will need to click 'Start > All Programs > Windows Update').
Font size too small?
You can resize the fonts by holding down the 'CTRL' key and then using your mouse wheel to increase or decrease the font sizes.
If you do not have a mouse with a wheel:
- Quit TaxCalc.
- Start Internet Explorer then click on View > Text Size > Larger.
- Exit Internet Explorer.
- Restart TaxCalc.
Importing from TaxCalc 2005
If you used TaxCalc to prepare your 2005 return, you can import the data to help you complete your 2006 return. TaxCalc captures the common information from your previous files so that you do not need to re-enter the information.
For detailed instructions on importing single and multiple files please see the User Guide available from within the program by clicking on Help > User Guide.
Worksheet entries made in a 2005 return will be imported into the corresponding worksheet for 2006. The description field will be reproduced, leaving you to enter 2006 financial data.
Problems with 'Step 3' of the single file import process
A small number of users have has a problem with "Browse" in 'Step 3' of the Single File import process in TaxCalc 2006.
Whilst this is rare, there is a workaround as follows:
- Create a new folder called 'Tax' in the 'C' drive of your pc (i.e 'C:\Tax').
- Copy your 2005 return from its current location and paste it into the new 'Tax' folder.
- Open TaxCalc 2006.
- Click on the 'Import' button.
- "Step 1:" Browse to and select the file you wish to import from 'C:\Tax' folder.
- "Step 2:" change the name if you wish to, or keep the default.
- "Step 3:" Type 'C:\Tax' into the space provided.
- Click the 'Start' button.
This should import the data and create your 2006 return correctly.
If you wish to move the file elsewhere, simply open the return and select 'File' and 'Save As' and choose a different folder.
You will then have two copies of the file within TaxCalc, however you can use the 'Delete' button to remove the unwanted file OR use the 'Refresh Clients' tool to refresh your list of returns as follows:
- Click on the 'Tools' menu and select 'Refresh Clients'.
- Select 'Browse' and highlight the folder that contains your returns in your preferred location.
- Click 'Ok'.
- Click 'Refresh'.
The list of returns should only be those contained in the selected folder when you refreshed.
HMRC 2006 PDF Help notes?
If you have installed TaxCalc 2006 from the CD, the "HMRC PDF Notes and Help Sheets" will already be installed. To view in TaxCalc:
- Click on Help > Help Topics.
- In the popup, click on the 'Contents' tab and scroll to the bottom of the page.
- Next click on "HM Revenue & Customs Notes and Help Sheets", this will show in the right hand panel a list of topics.
- Click on a topic to display the notes and help sheets for that topic.
- Finally click on the "IR" button to display the notes in PDF format.
Download users can 'download' for free the HMRC help notes, if required, from our website.
The file is an executable which, once you have downloaded and run, will install the HMRC PDF's as a patch. (Note, you must have TaxCalc 2006 installed before running this executable). Click here to go to the download page.
Printing problems?
TaxCalc 2006 uses the Adobe PDF file standard as it's printing output. This allows you to have more control over the printing options and also allows you to save your tax returns as PDF documents.
If you find you are having trouble printing please make sure that you have the latest version of Adobe Acrobat Reader installed on your computer.
If you have purchased a product on CD-ROM then Adobe Acrobat can be installed from the CD, alternately this can be obtained from www.acrobat.com.
To print the 'Forms' version of the company car worksheets.
- Select Forms mode and the relevant Employment page.
- Click on the 'Hide Menu' button (to the left of the 'Start' button).
- Now select the worksheet by clicking on the wizard for 1.16 or 1.17.
- Next select the appropriate car.
- Next, click on File > Print preview. You will see the text now starts over to the left.
- Finally click on 'Print' to print!
If required, click on 'Show menu' to revel the menu again.
Brother printer won't print? 'The document could not be printed'
Users that have one of the Brother printers listed below could be experiencing a problem when trying to print from Adobe Acrobat.
Related Models: DCP-7010, DCP-7010L, DCP-7025, FAX-2920, HL-1030, HL-1230, HL-1240, HL-1250, HL-1270N, HL-1430, HL-1440, HL-1450, HL-1470N, HL-2030, HL-2040, HL-2070N, HL-5030, HL-5040, HL-5050, HL-5070N, HL-5130, HL-5140, MFC-7225N, MFC-7420, MFC-7820N.
To resolve this issue please follow the instructions on the Brother website.
Please be aware that occasionally the 'print' icon will still not function after loading the 'update' from Brother. In this rare case, simply right click on the mouse (within the PDF) and select 'Print' from the menu.
How can I password protect my 2006 Tax Returns?
Unfortunately it is not possible to password protect 2006 Tax Return files. We are currently looking in to the best way to implement this feature.
Filing Error: 'Gateway 3000 - Fatal'
This error message signifies an error on the HMRC Gateway. Often this can be the cause of server maintenance or down-time.
Please check our HMRC Status page to see if there is an existing issue with the service.
CT600 Corporation Tax. Filing Error: 'Gateway 3000 - Fatal'
The current version of TaxCalc 2006 includes the 2006 budget changes in the CT600 calculations.
However if a Company's return period extends beyond 1st April 2006, you will currently be unable to file online as HMRC has not yet updated the filing service.
HMRC expect to update the service during October. In the meanwhile, you can print out the return and file it manually.
